Sustainable Dilemma: Another chapter in eco-friendly madness

“Hi, this is Chad from Chaco shoes. I’m calling about the sandals you sent in for repair?”
“Oh, yes, thanks, hi, Chad.”
“Yeah, we determined that it was a manufacturing defect that caused the sandal to crack….”
“Oh, that’s great news, Chad! I love those shoes so much!”
“So I just emailed a coupon to you to order a new pair.”